COLLECTION PERIOD OF 14 DAYS

Still not satisfied with your purchase? Then you can return it without giving a reason within 14 days of receiving your order. This is what you need to know before returning your order:

You have the right to cancel the order up to 14 days after receipt without giving any reason. After you have communicated your cancellation to us, you have another 14 days to return the product. You will then be credited with the full order amount including any shipping costs paid. Only the costs for your return are at your own expense.

If you exercise your right of withdrawal, the product will be returned to Skins Unlimited with all accessories supplied, unused, in its original condition and packaging and undamaged.
To exercise this right, send an email to info@skinsunlimited.nl containing the products you want to return and the invoice number.
We will then refund the amount due within 14 days to the bank account you paid with.
The product may not used or opened are and must be in the original packaging sit and undamaged are.
We do not accept returns on opened or damaged products.
The costs for returning are at your own expense at all times. We also charge €2.95 in administration and processing costs for returns. We advise you to return it by registered or insured mail. The risk of the return lies with you.
For packages that are not collected from a service point or cannot be delivered and are therefore returned, we charge €9.95 in administration costs.

Exchange

You have ordered the wrong product and would like to exchange it for another product.

The costs for returning something to exchange are at your own expense.
We will bear the costs for resending the correct product once.
Always check your confirmation email for any errors. Please contact us immediately if you notice an error, we can often correct it.

Allergic reaction

It is of course very annoying if an allergic reaction occurs. Unfortunately, for this reason we cannot accept returns if they have been used. We advise you to have an allergy test done by a dermatologist so that you know for the future what to look for when purchasing a product.

The product or package is damaged

We do our utmost to package everything well and also check that everything is undamaged in the package. Is a product or package damaged upon delivery? This is of course very annoying.

If your package is damaged when the postman brings it to you, do not accept it and have the postman return it to sender. If necessary, take a photo of the package.
Send an email to info@skinsunlimited.nl so that we know that the package has been returned and is damaged.
Never return a product to us without us being aware of it. Sometimes something is very easy to solve.
You will receive instructions from us by email after you have informed us.
If an investigation shows that the product was not damaged due to your actions, you will receive a new product. The shipping costs for this are of course at our expense if it has to be returned.

Despite everything, do you still have a complaint?

It is of course annoying if everything did not go as planned. We recommend that you first report any complaints to us by emailing Info@skinsunlimited.nl. We will do our utmost to find a solution. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting Webshopkeurmerk.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.