REFERENCE PERIOD OF 14 DAYS

Still not satisfied with your purchase? Then you can return it without giving any reason within 14 days of receiving your order. You need to know this before you return your order:

You have the right to cancel the order up to 14 days after receipt without giving any reason. After you have communicated your cancellation to us, you have another 14 days to return the product. You will then be credited with the full order amount including any shipping costs paid. Only the costs for your return shipment are for your own account.

• If you make use of the right of withdrawal, the product will be returned to you with all accessories, unused, in its original condition and packaging and undamaged. Skins Unlimited will be returned.
• To exercise this right, please send an email to [email protected] containing the products you want to return and the invoice number.
• We will then refund the amount due within 14 days to the bank account with which you paid.
• The product may not used or opened be and must be in the original packaging sit and undamaged .
• We do not accept returns of opened or damaged products.
• The costs for returning are at your own expense at all times. We also charge €2,95 in administration and processing costs for returns. We advise you to return it by registered or insured mail. The risk of the return lies with you.
• For packages that are not picked up at a service point or cannot be delivered and are therefore returned, we charge € 9,95 in administration costs.

Exchanging

You have ordered the wrong product and would like to exchange it for another product.

• The costs for returning to exchange something are for your own account.
• We will pay the costs for resending the right product once.
• Always check your confirmation email for any errors. Please contact us immediately if you find an error, we can often still correct it.

Allergic reaction

It is of course very annoying if an allergic reaction occurs. Unfortunately, for this reason we cannot take products back if they have been used. We advise you to have an allergy test done by a dermatologist so that you know for the future what to look for when purchasing a product.

The product or package is damaged

We do our utmost to package everything properly and also check that everything is undamaged in the package. Is a product or package damaged upon delivery? This is of course very annoying.

• If your package is damaged when the postman brings it to you, do not accept it and let the postman return it to the sender. If possible, take a photo of the package.
• Send an email to [email protected] so that we know that the package is returned and damaged.
• Never return a product to us without us being aware of it. Sometimes something is very easy to solve.
• You will receive instructions from us by email after you have notified us.
• If the investigation shows that the damage was not your fault, you will be sent a new product. The shipping costs for this are of course for our account if it has to be returned.

Do you still have a complaint despite everything?

It is of course annoying if not everything went according to plan. We recommend that you first make complaints known to us by email [email protected]. We will do our utmost to find a solution. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting Webshopkeurmerk.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.